The costumer has the obligation to pay for the ordered products and the delivery costs to the seller, Cosmetic code d.o.o. company, using one of the following methods of payment:
The Sales & Purchase Agreement shall be deemed concluded upon receipt of payment.
If you are making cash payment, you will pay for your order in the exact amount in cash to the courier service employee upon receipt of ordered goods. The courier offers payment by cash on delivery as a supplementary service, which is why it is charged extra.
If you are paying by transfer order, after placing your order, you will receive an email with all information necessary for filling in the transfer order (general payment slip). Placement of order is considered as reservation of the desired items and quantities. The usual model of payment is 01 (payment by invoice), but some banks have they own codes. You can also leave this field blank, but it is best to contact your bank if the system reports an error. In the “Credit reference number” field, make sure you enter your order number (which you received as part of your email order confirmation). That number serves so that your payment can be linked to your order faster.
The usual time for confirmation of transactions between banks is a maximum of 48 hours. mnly.eu keeps products reserved for three days. The reservation can be prolonged at your request if you contact the administrator info@mnly.eu. Products are delivered after the amount is transferred to mnly.eu giro account.
We use the WEB STUDIO d.o.o.'s WSPAY internet billing service, which uses cutting-edge anti-malware technologies such as Secure Socket Layer (SSL) security protocol and other technologies and security procedures by the highest standards.
The exchange of sensitive data between the online payment system and the cardholder authorization centers is done using a network that is fully protected from unauthorized access. Your credit card's sensitive information is submitted online directly to the authorization center. The MNLY web shop does not store information about your credit cards. Read more on the Privacy & Security page.
Import duties, custom costs, taxes and charges are not included in the item price or shipping charges. These charges are the buyer’s responsibility. Please check with your country’s customs office to determine what these additional costs are prior to buying.
www.mnly.eu uses WSPay for online payments.
WSPay is a secure system for online payments, real time credit and debit card payments, and other payment methods. WSPay ensures the buyer and the merchant with the secure card data entry and transfer, which is also confirmed by PCI DSS certificate that WSPay holds. WSPay uses 256-bit SSL encryption and TLS 1.2 cryptographic protocol as the highest protection standards for data entry and transfer.
The cost for shipment of all orders up to 298 kn is 25,00 kn, and is free for orders above 298 kn, regardless of the payment method.
Delivery and shipping cost are carried out in the EU member states as follows:
Austria 10 EUR (75 HRK), free delivery for orders over 100 EUR (750 HRK)
Belgium 10 EUR (75 HRK), free delivery for orders over 100 EUR (750 HRK)
France 10 EUR (75 HRK), free delivery for orders over 100 EUR (750 HRK)
Greece 10 EUR (75 HRK), free delivery for orders over 100 EUR (750 HRK)
Hungary10 EUR (75 HRK), free delivery for orders over 100 EUR (750 HRK)
Ireland 12 EUR (90 HRK), free delivery for orders over 100 EUR (750 HRK)
Italy 10 EUR (75 HRK), free delivery for orders over 100 EUR (750 HRK)
Netherlands 10 EUR (75 HRK), free delivery for orders over 100 EUR (750 HRK)
Germany 10 EUR (75 HRK), free delivery for orders over 100 EUR (750 HRK)
Portugal 10 EUR (75 HRK), free delivery for orders over 100 EUR (750 HRK)
Slovakia 10 EUR (75 HRK), free delivery for orders over 100 EUR (750 HRK)
Slovenia 10 EUR (75 HRK), free delivery for orders over 100 EUR (750 HRK)
Poland 10 EUR (75 HRK), free delivery for orders over 100 EUR (750 HRK)
Luxembourg 10 EUR (75 HRK), free delivery for orders over 100 EUR (750 HRK)
Spain 12 EUR (90 HRK), free delivery for orders over 120 EUR (900 HRK)
With the exception of presale, most products in regular sale are sent within 2 to 3 business days and delivered within 1 to 2 business days from the day they are sent to most destinations in Croatia (for islands and smaller places, packages are delivered according to the GLS time schedule).
In general, received orders are processed the next business day (from Monday to Friday) and sent to the customer (package recipient) within 24 hours. Exceptions are promotional and seasonal periods when, due to an increase in the number of orders, preparation of packages may exceptionally last longer than 24 hours.
Transit times with GLS:
Transit times depend on courier company, are approximate and are not guaranteed.
After placing your order, you will receive:
You can track the delivery process through GLS Track & Trace.
If the content of the package is damaged or in any other way deviates from what has been ordered, contact us immediately via email at info@mnly.hr.
